Frequently Asked Questions

 

"Welcome to our store, Heating Cooling Warehouse! To make your shopping experience seamless, we've compiled a list of frequently asked questions. If you have any additional queries, our customer support team is ready to assist you.

  1. How can I place an order? To place an order, browse our Shopify website, add desired items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

  2. What payment methods do you accept? We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and sometimes alternative options like Apple Pay or Google Pay. Choose the method that suits you at checkout.

  3. Do you offer international shipping? No, we do not provide international shipping.

  4. Do you offer Austrliawide shipping? Yes, we  provide Austrliawide  shipping. During checkout, enter your address, and if available, you'll see shipping options and costs for your location, of not please call us for the freight which has to paid in advance,

  5. Do you Local Delivery? Yes, we do  provide iLocal Delivery for Free. During checkout, enter your address, and if available, you'll see shipping options and costs for your location. More then 50 KM we Charge $50 Freight.

  6. How long will it take to receive my order? Delivery time depends on your location and chosen shipping method. Domestic orders usually arrive in 3-7 business days, while international orders take approximately 7-14 business days. Note: These are estimated times and may vary.

  7. Can I track my order? Yes, once shipped, you'll receive a tracking number via email to monitor your shipment's progress on the courier's website.

  8. What is your return/exchange policy? For damaged or incorrect items, contact our customer support within 7 days of receiving your order. We'll guide you on returning the item and arrange a replacement or refund.

  9. Are there any discounts or promotions available? Stay updated on our latest deals by signing up for our newsletter or following us on social media. We may also offer special promotions to loyal customers or during holidays.

  10. How can I contact customer support? Reach out by emailing proddut15@gmail.com or using the contact form on our website. We aim to respond to all inquiries within 24-48 hours.

  11. Are my personal and payment details secure? Your privacy and security matter to us. Our website uses the latest encryption to protect your information. Payment details aren't stored on our servers; they're processed through trusted gateways.

  12. Can I cancel or modify my order after placing it? Orders are processed quickly for prompt delivery. Contact our customer support ASAP, and we'll do our best to accommodate your request.

We hope these FAQs provide the information you need. For further questions, reach out to our customer support team. Happy shopping!"